Guide to Customer Communications Management (CCM)

What is Customer Communications Management?

CCM is an outbound strategy that is accomplished with software tools that simplify and democratize communications, helping to align teams within an organization and boost customer engagement. While the concept itself is nothing new, customer communications management (CCM) has evolved in recent years.

How CCM Helps Organizations Grow

Today’s digital environment makes it incredibly easy for consumers and businesses to shop, research, compare and communicate. However, everybody has preferences as to how they want to connect with your brand. Some prefer text notifications or alerts, others would rather be engaged via email, and many like to have a mix of printed and electronic communications.

CCM Tools to Help You Grow

Successful businesses prioritize customer relationships, and as everybody knows, a strong, healthy relationship hinges on clear, interactive communication. A CCM strategy helps you delight your customers and build loyalty without complicating processes.

  • dataStreamOne utilizes customizable data formatting to improve the design, readability and response of transactional documents.
  • eStreamOne supports electronic presentment and opt-in text and email messaging to ensure notifications are delivered.
  • workStreamOne empowers 24/7 tracking and reporting so you can be looped into the workflow process from end to end.

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FSSI is a WBE-certified document outsourcing company that helps businesses maximize their impact and strategic value through highly-customizable print and mail.

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FSSI

FSSI

FSSI is a WBE-certified document outsourcing company that helps businesses maximize their impact and strategic value through highly-customizable print and mail.